Opinex Contact Centre was founded in 2014 with only 5 employees and one product to market. Fast forward to the present day, we have grown our company to 64 employees now marketing 4 products. We were able to achieve this milestone and are confident in our continued success due to the help and expertise of our managers, supervisors, quality assurance agents, as well as sales agents, who all excel within their specific fields.

Various other products/clients were tried and tested leaving only the ones that are not just profitable but being able to create solid relationships that share a similar vision and work ethic towards a common goal. At Opinex Contact Centre, we pride ourselves on providing our customers with efficient and effective technical support, customer service and sales assistance. Our offices interact with clients and provide omni-channel customer support including e-mail, chat, VOIP & web support. Experience and expertise is a very powerful combination. Our experience in understanding clients’ requirements, coupled with our technical expertise has enabled us to provide innovative solutions to many satisfied customers.

The fact that Opinex Contact Centre has the capacity to deliver all the required products and services; makes us unique in providing you with the desired results. Our clients can have the comfort in being serviced by a professional company that has over the years demonstrated our ingenuity in delivering the desired results and doing our very best to exceed clients and customers expectations.

At Opinex Contact Centre we pride ourselves on providing our customers with efficient and effective technical support, customer service and sales assistance. We use our telecommunications expertise to facilitate direct marketing, thereby providing our customers with value based products and services. We are all striving for betterment. Be it better people, better leaders, or a better organization, improvement and advancement is at the heart of our daily intentions.

This mission of improvement is fundamental to our every interaction. For our customers, we want to address their needs and improve their satisfaction with our product or service and their loyalty to our brand. For our employees, we want to improve their engagement, build on their job knowledge, skills and experience, and grow their loyalty and retention. At the organizational level, we want to improve operational efficiencies, revenue, and the bottom line.